Koala is an Australian retail and eCommerce powerhouse specializing in sustainable and thoughtfully designed furniture with over 42,250 5-star review on YOTPO.

Koala's objectives

Driven by their mission "better furniture experiences, designed with the world in mind," the Koala team continuously seeks the most effective solutions across functions to maintain a world-class technology and fulfillment platform that delivers exceptional service.

When Koala discovered fileAI, they were experiencing consistent month-over-month growth across multiple markets and simultaneously launching new products. However, their progress was hindered by increasingly complex and time-consuming supply chain processes. Compounding this, their existing approval procedures were disorganized, fragmented, and confusing, preventing Koala from executing their expansion plans as swiftly as desired.

Koala’s key goals for fileAI:

1. Increase data accuracy across supply chain operations
2. Improve supplier relationships
3. Automate multi-level approval workflows
4. Integrate seamlessly with NetSuite

fileAI's results

With fileAI’s plug-and-play NetSuite integration, Koala has fully automated its supply chain workflows — including AP invoice, POS processing, POD capture, and GRN matching — all seamlessly within the NetSuite ecosystem.

With fileAI, Koala now automatically processes over 10,000 files monthly. This helps them save 100+ hours every month on manual data entry and repetitive supply chain workflows, which in turn enables them to consistently meet weekly supplier payment deadlines.

"fileAI can be customized to suit your business needs, which helped us achieve true end to end automation with few exceptions. Its easy-to-use UI also allows you to scale your processes rapidly. The integration process was extremely smooth, with fast integration and exceptional aftercare and support."
‍
- Kanchana Krishnan, Digital Product Manager

The fileAI solution

fileAI’s agentic AI solution has empowered Koala to put their supply chain processes on autopilot in order to supercharge company growth. Our supply chain AI agents execute flawlessly on repetitive processes with 100% transparency.

After successfully implementing fileAI in their Australian operations, Koala expanded usage to their US and Japan teams, effectively doubling overall adoption. With fileAI’s ability to extract data in 200+ languages, expanding into a non-English speaking market took no additional effort.

Looking to unlock the power of agentic automation for your supply chain workflows?
‍Speak to our team today.